Returns & Exchange Policy

Welcome to Fíor Jewellery! We strive to ensure you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a convenient 30-day return and exchange policy. Please take a moment to review our guidelines for returns and exchanges:

30-Day Return and Exchange Policy: You have 30 days from the date of receiving your item to request a return or exchange. After this period, unfortunately, we cannot process any return or exchange requests.

Eligibility Criteria: To be eligible for a return or exchange, your item must meet the following criteria:

  • The item must be in the same condition as you received it - unworn, unused, and free from any damage.
  • The original packaging must be intact.
  • You must have the receipt or proof of purchase.

How to Initiate a Return or Exchange: To initiate a return or exchange, please contact us via email at info@fior-jewellery.com. In your email, provide the following information:

  • Your order number.
  • The reason for the return or exchange.
  • Clear photographs of the item, showcasing its current condition.

Our customer service team will guide you through the process and provide you with the necessary information for the return or exchange.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance to ensure your package is safely returned to us.

Refund and Exchange Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, or an exchange will be initiated. Refunds will be applied to your original method of payment within a reasonable timeframe.

Contact Information: For any questions or concerns regarding our return and exchange policy, please contact us at info@fior-jewellery.com. Our customer service team is here to assist you.

Thank you for choosing Fíor Jewellery. We appreciate you supporting our small irish business!